Even the master of human relations did not believe people should sit silently by when they have pressing issues with others.
Dale Carnegie simply asked that we try tactful interaction as opposed to aggressively making enemies.
There is a three-stepped approach that can be very helpful the next time you find it necessary to confront an employer, co-worker, friend or even family member.
Step 1 – Name the issue in a phrase or sentence, no more. Cutting to the chase by accurately articulating what’s wrong goes a long way. Take responsibility for perhaps being part of the problem. Avoid being accusatory or this conversation will blow up in your face.
Step 2 – Be a great listener in hearing the other person’s response. In most confrontational situations, the accuser does all the talking and you see where that gets us. Change it around. Let the other person respond and listen intently – try not to interrupt. Let them air it all out. The other person has to know that you understand their perspective before you can move on to a resolution.
Step 3 – Say “how can we move forward from here now that we understand where each one of us is coming from?” What’s the next step? Get specific about how the two of you can abide by whatever is agreed to.
Some people cannot be reasoned with. So it’s best that we keep our expectations low.
But often confronting another person is retribution for ill feelings that build up over time. Try a different approach that allows for the potential of something positive to result when clear statements are made and both parties realize they want a resolution.
“When I get ready to talk to people, I spend two thirds of the time thinking what they want to hear and one third thinking about what I want to say.” – Abraham Lincoln
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