Civility is out.

Getting what you want at any cost is in.

Answer rude like this …

When someone glances at their phone, stop talking until they put it down.  (Watch, they’ll say “I’m listening” or “I can do two things at once”).

When a person insults or hurts you, get them to repeat it twice or even three times by asking questions (“I don’t understand what you’re trying to say”, “Tell me, why are you putting it like that”, “Will you repeat what you just said”).  Often the offender backs off to some degree but if they don’t, you’ve made them aware of how you feel.

When you’re bullied, say no.  Nothing else.  Don’t give a bully more oxygen.   

Attacking a rude person doesn’t make them less rude.  Specialize in what you’re feeling not what they’re saying.

No one gets direct access to your subconscious – only you and keep it positive at all times. 

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