Bruce Lachot and Kent Loo, Scottsdale, AZ dentists are taking their entire office to Hawaii in a few months. 

They are paying for all their expenses – airfare, travel, meals and are shutting down the office and not charging their staff with vacation time. 

It’s not the only time Dr. Lachot and Dr. Loo has done this.  Their practice is new age and employee-centric which is why patients love to go to the dentist if that’s possible.

When Dr. Lachot and Dr. Loo’s employees signed on to work for them, they did not know that Lachot and Loo were going to far exceed what most employers do.  They wouldn’t have any way to know of their regular potluck lunches where doctors and employees work together to solve problems. 

They have exceeded their expectations.

Whenever we exceed customers expectations, they leave happy and return again.  Hang out in an Apple store to see this in action.

And it doesn’t always have to be about gifts or money.

Sometimes it is about time.

Spending extra time with a parent or loved one or a friend that needs your ear and devoting 100% of your attention costs nothing but reaps great benefits.

We are unstoppable when we put these words on our refrigerators and smartphones:  exceed expectations.

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