Exceeding Expectations

Billy Joel holds back seats in the first few rows of his concerts – the story is he’s tired of looking at bored, rich people (who can pay the high prices).

Instead, he sends his crew into the venue and upgrades a select group of people with the worst seats to sit up front.

They are more than happy to be there – so Joel plays off of that but it also underscores the benefit of exceeding expectations.

Outside the arena of our lives, the ability to exceed expectations has a dual benefit.