To solve a problem, we must know what it is.

So why do we skip that step and get right to solving something we only think we know?

The Dale Carnegie Course teaches problem solving and arguably one of the most important steps is to identify the problem first.

Yes, we’re all in for solving problems even if we don’t know what they are.

Emotion factors in, fear, anxiety.

Finding the solution is not as difficult as clearly defining the problem.

Here’s the 6-step problem-solving formula:

1. What is the real problem (not imagined, convoluted, hurtful or emotional)?
2. What are the causes?
3. What are the possible solutions?
4. What is the best solution?
5. Take action.
6. Set a time to revisit your solution.

No workable solution can be found without using these steps.

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