I used to work for Paul Drew, a hard-driving radio program director who didn’t suffer fools lightly. 

He often sought out information from me about what my friends at competing Philadelphia radio stations were saying.   

I found myself going on and on to impress the boss about what I knew.

But I learned a big lesson.

He would look me right in the eye and let me go on and on until it became apparent to me that he already knew that which I was trying to tell him.

I once asked him why he never stopped me and he said that you can’t learn anything if you’re talking and reminded me about Columbo, the disheveled private eye from TV dressed shoddy and looked dumb. 

But by asking “one more thing” and listening for the answer, the detective mystery was always solved.

The secret to knowing more is to conduct yourself like you know less. 

“I know that I am intelligent, because I know that I know nothing” – Socrates  

Have another GREAT Day!  Jerry

Susan Cain has a great new and much acclaimed book out called Quiet:  The Power Of Introverts In A World That Can’t Stop Talking.

Loud gets heard.

Pushy gets its way.

But introverts get left on the sidelines.  It may have always been that way but with the advent of social media, it is far worse.  Domineering people rule social media as well.

Cain tells us about foreign students who feel uncomfortable in the extrovert-oriented American school system.  And she walks us through Tony Robbins, Dale Carnegie and an evangelical church.

Quiet is as powerful as bombastic.

• The best speakers know the power of a dramatic pause and yet some of the most effective speakers are soft-spoken.
• In a world increasingly dominated by 80 million Millennials, authentic is more persuasive than dramatic.
• Sometimes it is better to pretend to be an extrovert than to actually be one.
• Contrary to popular belief, many of the best and most successful salespeople are introverts.  They have the one quality that guarantees effective salesmanship – the constant ability to listen rather than talk.

If you’re soft-spoken, quiet or downright shy, stop seeing it as a disadvantage.

Our world may seemingly reward the loud and aggressive, but quiet and authentic people are powerful in all phases of life if they can see their introverted traits as being the gift that they are.

“There’s zero correlation between being the best talker and having the best ideas” – Susan Cain.

Please share this thought with a friend who needs to hear it or a child whose life defends on it — Jerry

1. Every time you have a success of any kind, make a mental IOU for yourself.  I put them as notes on my smartphone.  Build the list and refer to it often.  Exceeded your sales quota?  Make an IOU note of it.  Helped your child through a rough time?  Another IOU.  They add up and they build confidence.  Review them often.
2. Do the thing you fear to do.  Paralysis by indecision is more deadly to self-confidence that making a bad decision.
3. Speaking of bad decisions, you’ll have them.  Embrace them.  Learn from them.  Each failure is temporary unless you stop trying.  Never fear failure.
4. Think less of what people might think of you and more of what you think of yourself.  Take five minutes upon rising each day to look into the mirror and ask “Am I the person I want to be?”
5. Failures, setbacks or misfortune are the things that makes us more confidant tomorrow.  Just surviving builds confidence if we let it.
6. See vividly in your mind’s eye that which you want to accomplish.  Getting rich is not as effective a goal as seeing yourself in a beautiful house, nice car and surrounded by loving people.  Wishing for a promotion is not as much as a confidence builder as seeing your imaginary new business card “Vice President of …” with your name on it.
7. Take a compliment and repeat it often.  It is a flaw of being human that we repeat the negative things that hurt our confidence when there are so many positive thinks we too easily forget.

Thank you for letting me be part of your day!  I love to hear from you.  Jerry

When we say “no” very quickly, we are usually wrong. 

Experience proves that when we catch that word coming out of our mouth we have usually closed our minds to hearing something that is being said.

“No” is appropriate when we have considered the consequences, but it is often limiting when we react swiftly without forethought.

“I’m sure” is trickier.

When we say “I’m sure” it can mean that we’re not really sure.  We think we are sure.  Therefore when your response is “I’m sure of that”, take a second double check so you can have the evidence at hand to prove it.

When I was a TV reporter in Philadelphia, I was sent out on a story where torrential afternoon thunderstorms flooded a creek in a nearby county.

The assignment editor dispatched me with a crew to bring back the flooding on video.  Before leaving I asked if he was sure that the creek was overflowing.  

He said “I’m sure”.

But when I got to the scene, the water had subsided and there was no story at all – not that he didn’t make me bring one back anyway.  Hey, it’s TV.

“I’m sure” and “No” – red flags to beware of.

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If it’s all about you, enjoy it — alone.

If it’s about others, you will make and keep more friends than you ever thought was possible.

We think it’s normal to make the focus of life on us but doing so is an illusion.  We feel like we have lots of friends but do we really?  Followers are not necessarily friends.

We don’t number our friends – hey, I have 45 or whatever the number.

We value them one at a time.

There is one way to guarantee to make friends and keep them for a long time.  To enjoy rich relationships whether they are face to face or in our mobile social media world.

The secret is to become genuinely interested in other people.

Let them talk.  Ask them questions.  Reaffirm what you’re hearing or reading so they know you are really interested in what they say.

It takes a little self-control to hold back what we want to say but by talking in terms of the other person’s interests, you win a friend right away.  And often, they will reciprocate by showing the same kind of interest in us.

Taking time to care pays off instantly.

If you would like to receive these thoughts every day …

What if I make the wrong one?

What if the possible repercussions are worse than originally thought?

Will I make someone angry?

Good questions.  Bad approach to being decisive.

1.  There are no bad decisions.  Even when a decision seems to turn out wrong, other benefits may follow later.  Never forget that a decision is not judged immediately but over time and that can make all the difference.

2.  See vividly in your mind’s eye that which you want to accomplish.  When we clearly see the benefit of an action, we are more likely to muster the courage to take that action.

3.  Avoid wallowing in self-doubt.  Set a reasonable timetable based on the importance of the decision you are wrestling with, gather all the facts and then act.

4.  Second guessing is useless. 

5.  Humans have more potential courage than they think they have and the best way to focus on this courage is to review the decisions we have made previously that worked out well.

6.  Do the thing you fear to do and the fear will go away from you.  Fear of making a decision is usually more dangerous than making the actual decision.

“It’s better to be boldly decisive and risk being wrong than to agonize at length and be right too late” – Marilyn Moats Kennedy

If you would like to receive these thoughts every day …

Even the master of human relations did not believe people should sit silently by when they have pressing issues with others.

Dale Carnegie simply asked that we try tactful interaction as opposed to aggressively making enemies.

There is a three-stepped approach that can be very helpful the next time you find it necessary to confront an employer, co-worker, friend or even family member.

Step 1 – Name the issue in a phrase or sentence, no more.  Cutting to the chase by accurately articulating what’s wrong goes a long way.  Take responsibility for perhaps being part of the problem.  Avoid being accusatory or this conversation will blow up in your face.

Step 2 – Be a great listener in hearing the other person’s response.  In most confrontational situations, the accuser does all the talking and you see where that gets us.  Change it around.  Let the other person respond and listen intently – try not to interrupt.  Let them air it all out.  The other person has to know that you understand their perspective before you can move on to a resolution.

Step 3 – Say “how can we move forward from here now that we understand where each one of us is coming from?”  What’s the next step?  Get specific about how the two of you can abide by whatever is agreed to. 

Some people cannot be reasoned with.  So it’s best that we keep our expectations low. 

But often confronting another person is retribution for ill feelings that build up over time.  Try a different approach that allows for the potential of something positive to result when clear statements are made and both parties realize they want a resolution.

“When I get ready to talk to people, I spend two thirds of the time thinking what they want to hear and one third thinking about what I want to say.” – Abraham Lincoln

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We are obsessed with the future.

What will happen when we get out of college, our next job, who will be the love of our life even what new features will be on the next iPhone one day after the latest one is introduced.

With all this pressure to think ahead, we have taught ourselves to make it difficult to live in the moment.

Everything we live for is here today – now.

What we want for the future is just conjecture until it happens in real-time.

Being stuck in the future is not so easy to change.  There isn’t one thought or action that will make us flip a switch and all of a sudden become Eckhart Tolle, the author of books on living in the now.

But there is hope and it’s very simple.

Look for things in the present to inhale, to become lost in – one thing a day, 365 a year. 

It’s probably something right in front of us that is getting lost as we continually look ahead.

What is the one thing occurring in your life that you want to focus on as it happens?

As D.H. Lawrence wrote, “The living moment is everything”.

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There is something in all of us that wants to get our way.

But when the desire to impose your desire on someone else becomes a compulsion, it ruins relationships and damages critical self-esteem.

Bosses do it when they abuse power and force everyone to think as they do. 

Power figures and parents often cross the line between being helpful and hurtful when they must have their way at all costs.

A friend of mine used to half jokingly say that what a wonderful world this would be if we could choose our parents.

For good outcomes in dealing with control freaks, consider this:

1. When someone intimates or states that they know what is best for you, best to not believe it even if you are forced to carry out their will (from an employer, for example).
2. Never let anyone program what gets recorded in that “digital chip” we call our brain.  Even a compliment.  When we allow others to say, “You must do it this way” or worse yet, say hurtful critical things if you resist, then do not let it into your mind.  When getting a compliment, you add it to your mind by using it to reiterate how you already feel about yourself or else risk being co-dependent to the person offering the compliment.
3. Our brains tend to replay criticism rather than positive things, fill your head with positive statements that can be repeated all day.
4. Never try to control a controller.  Be assertive but don’t let them turn you into what you don’t like about them.
5. Say, “I appreciate hearing your thoughts, I’d like to share mine” for those close enough to appreciate your position because sometimes others may not be aware that they are as domineering. 
6. Set boundaries.  Defend them respectfully.  If you get nowhere, refuse to discuss the topic further.
7. Trying to control a controller at work makes life more stressful and will get you fired.  Make suggestions but defer to the boss until you can find other employment.

One more thing.

Sometimes we become the control freaks, but the solution is more readily treated by taking a dose of the following medicine:

“The best way to gain control is to give up control”.

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Potions and lotions and Botox exist to make us eternally younger but as one of my readers wrote, “Do you have any suggestions for making our world more livable as we age?”

It seems as if we live in a world created for young people, but every generation has said that.

I used to tell my USC music students that they would get so old that they will not like music younger people like.  They were shocked to hear me say that day would come before their 30^th birthday.

So much for chronological aging.

Good health goes a long way but aging really is terminal unless you adopt a more positive attitude.

1. Living in the past relegates us to aging more quickly.  Visit the past for happy recollection not as a retreat from contemporary living.
2. A future with no new ideas, routines or challenges accelerates the aging process.  Think like a teenager, it’s okay.  Force yourself to try new things and no one will care or even notice your numerical age.  You may have to kick yourself to get started but you’ll love the way it makes you feel.
3. Every attempt to live in the present transcends the march of time.
4. Avoid using the word “old”.  And the word “young” is not useful.  Substitute “enthusiastic” instead.
5. Even many doctors stop learning when they get in their productive earning years, the first sign of aging is an unwillingness to commit to learning new things about your profession, life and interests.

Life is not fair.

Babies die, men live until 100 and suffer the ravages of aging for decades until they pass.

In this economy it has been noted that if you lose a job today and you’re older than 50 it may be your last full-time career position.  Depressing?  No.  It means, take a different path instead.

Lots of 20-year olds are old and 70-year olds young.

The best advice for remaining “young”:  never outgrow your zest for enthusiasm.

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