Here’s what I do when I receive an email from someone who either assumes I have no feelings or no brains.

I write a simple response. 

“Is this something that you would have said to me in person?”

About half the time I get no response, but rest assured – message delivered.

And believe it when I say about half the time I get an apology, often a lengthier apology than the original insulting email.

Sometimes I make a new friend – and I’m not kidding.

Hiding behind a computer or smartphone doesn’t always bring the best out of us so when you ask a person if they would have said the insulting thing to you in person many realize that they went too far.

Instant communication does not mean instant gratification.

Before you hit “send” assume you may someday have to read that email on the witness stand in a courtroom.

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