Reflective listening is putting someone’s meaning into your own words so they can confirm or correct your understanding.

Think about the last time someone brought you a problem. How quickly did you start offering your answer? Being useful can become such a priority that we hurry past understanding. A friend or colleague describes a disappointment but before suggesting their next move, make sure to understand what hurt.  Listening to what’s being said and then saying it back in a phrase or sentence to show you are both listening and comprehending. Often, we want someone to listen more than we want them to solve our problems.

Why are we in such a hurry to have an answer when the answer might be no answer at all.

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