• The more you listen, the more people like you (even though many of us think the more we talk, the more they like us).
• Ask questions – immediately like swallowing a pill – others warm up to people who ask questions.
• Being in the present is good, but better turns out to be focusing on the other person in the present without distractions or the need to chime in with your opinion.
• Being likeable is being willing to let the other person do all the talking.