How many times have you heard someone apologize by saying “if I offended you, then…”

The quid pro quo of apologizing.

Sorry should be the easiest word we could say – actually, we should say it many times a day because …

• What we type into chat, social media and emails is bound to offend someone.
• Without seeing or hearing another person, we miss out on their reaction to us.
• Some people are more sensitive to things than others.
• And words have consequences – they matter.

Sorry isn’t bad, it means you’re good.

But the best apology is the one that includes what you’re sorry for – it’s a way we humans have of not having to be perfect.