That’s what Uber does.
The popular replacement for mundane taxicabs allows customers to rate their drivers and now it has become known that the drivers also get to rate their customers.
In one article I read on this, the author was concerned that this information could be used against customers who were continually rated as being less than the best.
The company might even one day discriminate against their call for a ride if Uber drivers as a group thought little of you.
Whatever happened to the notion that the customer is always right even if he or she is a jerk?
But take this issue to folks under 30 and you’ll see that they think vendors and service companies such as Uber have a right to rate customers.
It’s only fair.
This is also a generation that has pioneered rating college professors on their teaching abilities. As a professor, I rather looked forward to my ratings at USC.
Got me to thinking.
What would my rating be if the people I came in contact with in daily life could rate me from A to F.
Even my wife?
Especially my wife.
360-degree input has arrived and is just as useful as a tool for all of us to up our game and bring out the best we have to offer in terms of humanity and human relations.
What do you think?
Not so fast, Jerry.
Any good rating system is based on negotiated criteria. For example, a restaurant is rated on food, service, atmosphere, etc. These are the “expectations” you have about a restaurant when you rate it. Both you and the owner would agree.
The same can’t be said of relationships – where most “expectations” are NOT negotiated.
As a result of these non-negotiated expectations – such as “you should know what I want” or “it’s common sense to do that” – people judge (rate) each other unfairly all the time. At home and at work.
So, Jerry, when your spouse rates you, I hope the criteria list is negotiated and agreed on. We write about how to understand this behavior in our blog at http://www.btmgmt.net.
John Parikhal