When we say “no” very quickly, we are usually wrong. 

Experience proves that when we catch that word coming out of our mouth we have usually closed our minds to hearing something that is being said.

“No” is appropriate when we have considered the consequences, but it is often limiting when we react swiftly without forethought.

“I’m sure” is trickier.

When we say “I’m sure” it can mean that we’re not really sure.  We think we are sure.  Therefore when your response is “I’m sure of that”, take a second double check so you can have the evidence at hand to prove it.

When I was a TV reporter in Philadelphia, I was sent out on a story where torrential afternoon thunderstorms flooded a creek in a nearby county.

The assignment editor dispatched me with a crew to bring back the flooding on video.  Before leaving I asked if he was sure that the creek was overflowing.  

He said “I’m sure”.

But when I got to the scene, the water had subsided and there was no story at all – not that he didn’t make me bring one back anyway.  Hey, it’s TV.

“I’m sure” and “No” – red flags to beware of.

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