The reason it is so hard to be a good listener is because most people are listening with the intent to judge.

Make some retort. Or think privately in a way that interferes with the message.

The great thing about being a good listener is that you don’t have to and shouldn’t want to rush to judgment on what you’re hearing.

This is not possible for people who are not comfortable in their own shoes.

And a person who has been caught up in self-absorption erroneously thinks that they must comment or offer an opinion from their perspective on everything they hear.

Good listeners don’t have to vie for the attention.

This is not to say that you can’t have an opinion on what you’re hearing or want to offer a comment on what you hear – but for everything?

Listening is not immediately judging.

It is not about us. It’s about them.

No one is going to get hurt if you don’t weigh in on every comment someone shares.

In fact, it’s the reverse.

The more you listen without making it about you, the more others will think you are a great friend and good conversationalist.

Try it.

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Rejecting another – publicly or privately – is a devastating way to bully and shame a person.

To be on the receiving end of such rejection is tough to deal with.  People use the tactic to control others and often it works because rejection or even the fear of it makes us codependent to the abuser.

Ask how this rejection makes you feel badly.

Here are a few common rejections with workarounds attached.

• A broken relationship might suggest not feeling lovable (Accentuate the strengths you know you have and take this as a sign that the right person is also out there waiting to meet you because they probably are).
• Having an idea dismissed without any consideration, may make you feel stupid (Put a stop/loss on letting other people grade your intellect immediately).
• Leaving you out of a group that you want to be in could suggest you’re not worthy of friendship (Seek out another group and prove to yourself that this is not true).
• Not getting credit at work for something you earned can leave you feeling cheated out of that which is yours (Collect your accomplishments in a place where you can review them as often as necessary. Someone can take away the credit but don’t ever let them take away the accomplishment).
• Getting laid off may make you feel unnecessary (Make feeling useful and important the number one thing you look for in your next job – not money alone).

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You’ve heard the saying “you are your own worst enemy” so how about changing that to “I am my own best friend”.

Friends do not let friends down – so starting today, we won’t let ourselves down either.

Friends accept others the way they truly are so from now on, the way we are will be just fine.

Friends do not demand perfection as a prerequisite for that friendship nor will we demand that everything we do must end with perfection.  Perfection is an okay roadmap but it is not a realistic outcome.

Avoid people who undermine your ability to trust in yourself, your judgment and your actions.

Turn your intentions into promises.  When we have good intentions, cement them by making them a promise to yourself.

Be nice to yourself.  True friends don’t talk in a rude or unkind way about themselves.

Follow your intuition.  100% of the time your intuition is right so when we hesitate or deviate we set ourselves up to undermine our best intelligence.

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Who among us doesn’t need help with this in our super-connected workaday world?

Some solutions …

• Put your screens to bed before you put your children to bed and let them both rest while you engage your spouse and loved ones in real time.
• Take back control of your life and put your digital devices back where they belong – as tools to help make life better and relationships more fruitful.
• Jot your day’s accomplishments down and put them somewhere you can remind yourself of how productive you were.  After hours is about relationships not productivity.
• Greet your spouse and children with the mindset like you have been away on a trip for two weeks when returning home.  And do this every day.
• Engage those around you.  Let them pick the topics and suggest potential outcomes for your time together.  Power down and step up.

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What kind of world do we live in where arguably one of the best quarterbacks who ever played the game of football had to sink to cheating and lying?

But that’s what the NFL’s independence investigator has suggested in his report.

The controversy known as Deflategate where Brady allegedly knew or directed people to deflate the footballs used in competition so they would be easier to throw and catch.  And that he also lied about his knowledge of the situation.

The man has several Super Bowl rings.

He’s rich.

Married to a supermodel who bore him beautiful, healthy children.

When ambition overrules our values then we cease to be a superstar.

Instead we become an opportunist looking to take illegal advantage to get what we want.

I know Brady is in the limelight and there is always pressure on him, but in essence we owe Tom Brady for reminding us how important it is to always courageously stand up for our values.

Winning without integrity on or off the athletic field is nothing to be proud of.

The person who never compromises their values is the real champion.

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Detroit Red Wings coach Mike Babcock has done a lot of winning in his ten years in that city including hockey’s prized Stanley Cup.

But the worst day he ever had coaching, as Babcock told it the other day, was in game 7 of their first round NHL playoff series against Tampa Bay.

“So was that because I thought in my heart we were going to win that series and that we should still be playing? Was that because of what’s coming? I don’t know the answer to that.”

Disappointment can be transformative or it can be disruptive to our happiness.  Sulking over not getting what we want can lead to more sulking and excuse making.  We can lose the edge and become unfocused on what previously seemed so intuitive.

So I like the rule of thumb Babcock has:

“There’s a 24-hour rule in my house for sulking. And I used all 24 hours.”

This is the most effective way of experiencing all negative feelings.

Feel them.

Set a time limit.

Then move on with life.

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Teens are not the only people who are being affected by shaming and bullying.

It is happening more and more at work because – yes, social and digital communication tools make it even more pervasive.

• Being left out is sometimes a form of shaming – nothing new to civilization but more pressing because more people can know that you have been left out of the loop.
• Responding with any form of “no” when you ask co-workers for ideas is a business bully tactic.  If we are asking for fresh thinking, we need to be prepared not to grade the comments we get in response.  “It’s not in the budget”.  “My opinion is (this) in response to your ideas”, etc.
• Firing a person who is well liked and considered valuable just because you can do it sends a chilling message to others that they may be next.  Never play with someone’s future.  The end of a business relationship should be cloaked in compassion, understanding and help not a statement of finality.  “Yes, come back and use our resources to find other opportunities”.  And mean it.
• The big bad elephant in the room is that beautiful people often get further, thinner people get the raise or promotion and people are judged by how they look not how they work.  This type of shaming is rampant in today’s businesses and needs to stop.  How we look is not up for consideration in judging our hearts or abilities.
• The best defense for a bully is to push back and then immediately repair the damage done by the thoughtless person.

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Since when is a cellphone an excuse to be a jerk?

To be non-responsive to the feelings of others?

To focus attention on a screen instead of looking into the eyes of the other person?

Since when is a screen in the backseat of a minivan a substitute for real time spent talking with mom and dad?

The average person receives and responds to over 50 text messages a day – are they better off for it?  Are we?

Good questions because soon many of us will be wearing watches that receive text messages to which we can dictate an audio response.

Digital devices are tools to better living.

Not a substitute for it.

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• From today forward don’t criticize yourself.  Find ways to be better but never as a response to not being adequate.
• Focus on what you are most proud of about yourself.  How would you describe your best advantage to another in one phrase?  Very compassionate person.  A real go-getter.  A consensus builder.  A warm heart with open arms.  Not things like this:  A great earner.  Successful person.  Rich.  Famous.
• While you are giving appreciation to others during the day, do it for yourself.  “I’m getting through a very difficult day” or “I just made my best presentation of the year”.  Include “thank yous” to you.
• Follow your conscience.  I have seen people passed over for promotion that have looked like they got the job because they were able to say, “I listened to myself”.
• Perfection is a zero sum game.  Be like the athlete who plays every game to win not the person who plays every game to be perfect.  In hockey, some goals are just plain ugly, but they count!
• Deal with mistakes as a learning tool.  Out of bad comes good – not always exactly the way we anticipate – but always.
• Comparing yourself to others is a guarantee of future poor self-esteem.  Is the first runner up in a beauty contest chopped liver?  Is physical beauty really that important?  Marvel at who you are.
• Give the gift that keeps on giving to others – your time – to get the real feel of what a person who likes him or herself is all about.

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David Letterman is getting ready to retire from his long late night TV career and in a recent interview he was asked whether the constant awareness of having to beat his competitors was a positive force or negative.

Letterman said that for a few years he was obsessed with trying to beat competitor Jay Leno in the ratings but just had to settle for the fact that Leno would always be number one.

This is no slight.  There are lots of things that contribute to great ratings in late night programming not the least of which is the 10pm network program that preceded local news and, yes, whether audiences stayed tuned for local news.

Once David Letterman stopped trying to do the impossible, his show got better, he got more creative and he became happier (even for the sullen sour puss image that he emits).

His quote says it all:

“The guy in the race who spends more time looking over his shoulder, well, that’s the mistake”.

No one ever accomplished anything good by looking back.

A runner looks ahead at the finish line and we should do no less.

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People who are jealous don’t usually see themselves as jealous.

Jealousy is a killer of friendships and relationships.

It is one human condition that is so self-destructive that we ought to outlaw it right now.

Cultivate a prevention program:

• When someone gets something or someone that I want, celebrate it with sincerity. You don’t want to be the kind of person who is only happy when your wants and dreams come true.
• Never compare yourself to another – it breeds jealousy and serves no human need.
• Avoid playing games. Power struggles often lead to jealousy situations and what is remarkable is that the game and not the goal becomes the focus of jealousy.
• Jealousy in relationships is not love. We give love we don’t take it. When we do not let those close to us have the freedom to choose us every day, we undermine our real value.
• Build up your self-esteem. Jealous people are not comfortable in their own shoes.

As William Penn said, “The jealous are troublesome to others, but a torment to themselves”.

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In baseball, when a pitcher gives up a grand slam home run, it’s tough to come back next inning and fight for those runs back.

In life, when we get a rude awakening from someone who disappoints us, what often follows is depression, pity and the inability to rebound.  This is understandable but it is not the answer.

Your mate has found another – maybe there is someone else waiting to meet me. Some day I will thank you for choosing someone else.

Your employer is going to lay you off – After all I did for this company, really?  I probably would have stayed too long and missed my next opportunity for success so thank you for letting me go.

A friend betrays you — I’m devastated.  We were so close.  I feel so raw.  But true friends protect and do not hurt.  Maybe you’ve opened my mind so that I can recognize a real true friend in the future.

What do these three responses have in common?

Acceptance of the hurt that comes from disappointment.

A positive outcome projected for the future.

No animosity.

Gratitude.

Suffering is transformational.  It makes us better.

But when we approach disappointment like this we coincidentally reduce the duration of suffering.

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It happens.

You do all the right things to have a great day and then someone else rains on your parade.

Other people – including family, friends and, yes, employers – don’t get to make you unhappy without your permission.  Eleanor Roosevelt put it best when she said something similar — “No one can make you feel inferior without your consent” and that applies to making their daily drama YOUR daily drama.

• Start with compassion —  “It’s too bad Jason has to take out his unhappiness on other people like me”.
• Add resolve – “I’m putting a stop/loss on his negative behavior before it goes any further”.
• End with a positive – “My day and my life is not on autopilot.  It is in my hands and I choose to keep enjoying every minute”.

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I often write about abusive people who push boundaries and abuse the sensibilities and feelings of others.

Then there are pushy people.

They have to get their way and they can do it by being passive, even charming – until we give in.

My rule of thumb is say yes to others as much as possible.  Most people say no so you’ll get great satisfaction from this and others will be the beneficiary of your kindness.

Where to draw the line is when a person invades your boundaries.  “Thems fightin’ words” to me. No matter how sweet or how forceful the approach, we must rise to the occasion in defense of the boundaries that define us as a person.

Example:  Someone tries to coerce you to do something that is unethical or just not right according to your sensibilities. The answer is no.

No is the magic word to repel pushy people.

You don’t have to shout it. You don’t have to get upset.  Just say the word – no. Say it as needed again and again if you have to in defense of the most persistent people.

When someone wants you to do anything that makes you uncomfortable, the answer is no.  No explanation required.  The more you explain, the more pushy people use your words against you.

They say diplomacy is the art of letting other people have your way and diplomacy is good.

But boundaries define us – who we are, what we stand for – no person gets to do that but us.

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Worry is something that is acquired over a lifetime.

My mother was a worrywart.  And her only son took after her.  She had her reasons – my father was away at war for four years straight (no leave) and he had a heart attack not many years after he returned.  Still, she paid a heavy price for fear and worry.

The best book I have ever read on the topic is still Dale Carnegie’s How to Stop Worrying and Start Living but a great way to feel the benefits of reduced worry right now is to try this.

Declare today – Tuesday – a worry-free day.

All day everything you find makes you anxious or makes you worry, tell yourself to hold that thought until tomorrow at (you choose the hour).

This way you can field as many worries as you want by rescheduling your worry but reward yourself with one-day off from obsessing.  You can deal with the problems tomorrow.  You can even jot the worries down or note them on a digital device.

The fact is, taking a day off from worry has residual effects on the other six days in the week.

Some folks find it hard to even put one day a week off-limits for worry so they can start small with a night, a weekend or a trip to the ballgame.  No worries allowed until the time and day you decide.

One thing Dale Carnegie always said was that 99% of the things we worry about never come true so doesn’t it make sense to be reassured by those numbers and start feeling what it’s like to be worry-free?

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The author and physician Amit Sood in his Handbook for Happiness poses the most intriguing question:

“Imagine you won $100 million in a lottery. Think about the people who would fulfill these two criteria”:

1. They will be truly happy for you
2. The won’t expect a dime

Dr. Sood reminds us that these are the people who are members of our inner circle. They wish the best for you with no selfish motives.

Do you know people like this?

Maybe there is one or two but these are the most important people in the world.

Seek them out.

Love them.

Hold them near.

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Go to the bank?  Call 9-11?  Tell your spouse or friend goodbye?

Those who have come close to losing their lives are changed forever when they get a second chance.

An Australian hospice nurse polled people in the last 12 weeks of their life and asked them to tell their top regrets.

Here they are:

• Wishing they hadn’t worked so hard and missed their children growing up or spending quality time with their partner.
• That they would have had the courage to express their feelings.
• Wishing they had stayed in touch with their friends.

Another key wish was “I wish I had let myself be happier”.

Why wait until the time is up to do these four critical things.

Not money.

Not power.

Not fame is more important than the best use of time in loving and enjoying the people who matter most around us.

We can do this.

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Self-doubt is that quiet little voice that pops up in our ears to make us question whether we can succeed.

I once addressed the Country Radio seminar in Nashville to speak on the topic of music radio.

But what I didn’t know is that the Governor of Tennessee was to introduce the late Dick Clark to talk about television, music and American Bandstand.

And the likeable Clark showed up with video, stories and funny lines.

I am a professional and have no shortage of confidence (usually but not always) and I would lying if I didn’t share with you that little voice of self-doubt that said, “Are you sure you should be speaking here?”.

I was backstage and walked out into the meeting room to watch the master at work and when it came close to my introduction – that, by the way, was done by Dick Clark – I said to myself – “You were asked to speak because you are knowledgeable about radio”.

Then, when I stood at the podium looking out onto about 800 happy faces who enjoyed my predecessor, I fell silent for about 15 seconds, gathered in the room and said to myself “I’ve got this”.

The two things to erase self doubt, then, is to focus on the fact that you have earned the right to be doing whatever it is you are doing and the verbal affirmation is – “I’ve got this”.

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In the sports world, this is the time of year for coaches to be fired.  You know the drill – coaches are hired to be fired.

Most of us if we’re honest with ourselves harbor a fear or at least deep concern of what will happen if we lose our jobs.  After all, most people who are happy in their work, identify themselves with their careers.  Our self-esteem is attached to our work.

Great people have been fired only to go on and return to greatness.

Those who had their careers interrupted – fairly or unfairly by employers – almost always go on to succeed in spite of that bump in the road.

Losing income is a real concern but the elephant in the room is losing self-esteem.

Not too long ago a morning radio personality who had worked on the same station waking up local audiences for 36 years was unceremoniously fired.  Imagine the hurt.  Not being able to say goodbye.  Disappearing without notice.  One day you’re on top, the next day you’re not.  And to add insult to injury, he was escorted out of the station with his personal effects in a box.

Yes, we fear not having enough money to live.

But we also worry about the loss of self-esteem that comes when we’re suddenly not needed and left without an immediate future.

There is no cure for this kind of life’s disruption.

But there is a powerful thought to get through it – everyone rises again to achieve success and fulfillment.  Ironically, it is the adversity of being fired that fuels the rebound to success.

Fearing being fired is as psychologically damaging as actually being fired so it is more productive to work hard with the confidence that even a disruption in your career path will only make you stronger.

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If you’re like most people, you don’t have to blame yourself when things go wrong.  There is no shortage of people who will be glad to do this for us.

But blame is a dangerous game.

It does not have a positive outcome.

Dale Carnegie famously started his human relations rules with “don’t criticize, condemn or complain”.  If we could do only these three things in life, we would be so much happier.

But accepting the blame of others must be stopped and we’re the only ones who can stop it.

It isn’t their right to do it and it’s not our obligation to accept blame.

The number one way to run down self-esteem is to be the target of blaming comments – often emotional — from others.

A trick that I use is to think of my ears attached to my brain as a digital recorder.

When blame is leveled, I re-record over the blaming statements as soon as I can.

Example of a blaming statement:

“If only you would have listened to me, blah-blah-blah”  (you know the drill).

My –re-recording:

“I always make an attempt to listen to others”.

The brain is the most powerful ally we have to prevent the dysfunction of others from being destructive toward us.

One more thing.

Not being willing to be the target of blame does not mean that we cannot be better, but as Dale Carnegie said criticism never, ever works.

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